At a Glance
- Tasks: Support enterprise customers in Japan with product inquiries via phone and email.
- Company: Join Red Hat, a leader in open-source technology and innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and career growth opportunities.
- Other info: Dynamic remote environment with a focus on collaboration and problem-solving.
- Why this job: Make a difference by helping customers solve their tech challenges in a global team.
- Qualifications: Fluency in Japanese and English; Mandarin is a bonus.
The predicted salary is between 47250 - 57750 $ per year.
Red Hat is seeking a Customer Support Specialist fluent in Japanese and English (Mandarin a plus) to support enterprise customers in APAC.
This remote role focuses on Japan-based customers, handling product and subscription inquiries via phone and email, coordinating with internal teams.
You will diagnose issues, document solutions, and contribute to knowledge articles.
Strong communication, multitasking, and a proactive problem-solving mindset are essential in a global, remote team.
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