Café Attendant

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established to manage the operations of Richmond’s health, fitness and leisure business activities. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Child Safety Commitment: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We implement Child Safe Standards and provide a safe and supportive environment for all children.

Job Description: Café Attendants deliver service quality that exceeds the expectations of our customers in every transaction. Working in the Café, the attendants will be relentless in delivering outstanding service, maximising sales opportunities and building quality relationships with facility users. This high level of service and relationship building will lead to improved revenues through repeat customers. Our café staff will promote products to customers and look to maximise revenue. They will prepare food and beverages as required and undertake POS transactions. They will take pride in the presentation of our café services, ensure food is well stocked and presented, and undertake regular cleaning of food preparation, serving and customer areas.

Desired Skills and Experience:

• Café preparation, operation, presentation and sales
• Prepare food and beverages to be presented and purchased by our customers, maximising sales opportunities.
• Present a well-stocked, clean and professional café at all times.
• Process sales accurately in the POS system, capturing customer sales data wherever possible.
• Proactively provide information to customers on other happenings within Albury Wodonga Facilities.
• Look for upsell and cross-sell opportunities based on individual needs.
• Authority to solve customer issues on the spot.
• Manage stock and stock levels in line with direction from Swim Centre Captain.
• Ensure all complaints are followed up in a timely manner.
• Actively seek customer feedback on service levels.
• Undertake regular cleaning of food preparation, serving and customer areas.
• Complete all administrative duties required for a successful café function.

Outstanding service delivery to all customers and stakeholders: Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities.

Essential Qualifications and Experience:

• Experience in delivering exceptional customer service.
• First Aid and CPR Certificate.
• Food Handling Certificate.
• Working with Children Check.

Personal Attributes:

• Customer focused.
• Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
• Relentless in their approach to sales and service.