At a Glance
- Tasks: Onboard new starters and provide IT support while managing user accounts and devices.
- Company: Join a well-established community services organisation making a difference.
- Benefits: Part-time hours, meaningful work, and the chance to improve processes.
- Other info: Flexible role with opportunities for personal growth and development.
- Why this job: Be part of a team that supports the community and enhances IT experiences.
- Qualifications: Experience in user account management and Microsoft 365 support.
The predicted salary is between 24.3 - 29.7 $ per hour.
We're exclusively partnering with a well-established community services organisation to appoint a part-time
ICT Support Officer in Brisbane's south.
This role is focused on the joiner and leaver side of IT, which takes up the majority of the week.
You'll set new starters up with their accounts, access and devices so they're ready to go from day one, and make sure departing staff are offboarded cleanly and securely.
The rest of your time is spent on the service desk, working through the ticket queue and resolving day-to-day support requests.
You'll report to the ICT Team Leader and work as part of a wider ICT team.
This is a role for someone who is organised and process-driven, takes care with the detail, and gets satisfaction from doing a repeatable job properly every time.
Key responsibilities
- Manage the end-to-end onboarding of new starters, including accounts, access and devices
- Offboard departing staff, removing access and recovering equipment
- Set up and manage user accounts, permissions and group policy with security and privacy in mind
- Provision and manage devices through Intune
- Work through the ticket queue, providing first and second line support within agreed SLAs
- Support Microsoft 365, Teams, Share Point, One Drive and Salesforce users
- Keep processes and documentation up to date
About you
- Organised and methodical, with strong attention to detail
- Comfortable working through a steady workload without being chased
- Careful and discreet with access and sensitive information
- A clear communicator who makes new starters feel supported
- Works well on your own and as part of a team
Essential experience
- User account and access management across a Microsoft environment
- Device provisioning and management through Intune
- Microsoft 365 support, including Teams, Share Point and One Drive
- First and second line service desk support
- Salesforce support
- Why you'll want to join
- A part-time role with a clear focus and a steady rhythm
- The chance to contribute to an organisation doing meaningful work in the community
- Exposure to a broad Microsoft and Salesforce environment
- Scope to improve how onboarding and offboarding are run
- Additional information
- Part-time, based in Brisbane's South
- Fixed-term contract
- Network, telecommunications and vendor management experience, Azure, Power Automate and ITIL Foundation are all highly regarded
- National police check and Working with Children Check required
Align Talent is committed to connecting great candidates with opportunities where diverse perspectives are valued.
Teams with different ideas and experiences are more creative, effective, and innovative.
If this role excites you but you don't meet every point on the job description, applications from all qualified candidates are encouraged - skills, curiosity, and enthusiasm matter most.
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IT Support in Brisbane employer: Align Talent Pty Ltd
This Melbourne-based organisation is an exceptional employer, offering a collaborative and values-driven culture that prioritises community service. With a professional CBD head office, employees benefit from a supportive work environment, opportunities for personal and professional growth, and the chance to work closely with senior leadership, including direct access to the CEO and Board. The role of Executive Assistant not only provides variety and responsibility but also fosters meaningful connections within a dynamic team dedicated to making a positive impact.
