At a Glance
- Tasks: Lead our gaming room, ensuring top-notch service and compliance while building player loyalty.
- Company: Join the vibrant Balaclava Hotel, part of the Endeavour Group.
- Benefits: Enjoy discounts across ALH Hotels, Woolworths, and more, plus career growth opportunities.
- Other info: Hands-on role with great vibes and a supportive team culture.
- Why this job: Be the face of an exciting gaming environment and make a real impact on guest experiences.
- Qualifications: Experience in gaming roles, strong people skills, and current RSA/RSG/RCG certifications required.
The predicted salary is between 62100 - 75900 $ per year.
Are you an experienced gaming leader with a passion for high-touch player service and room atmosphere? The Balaclava Hotel is looking for a dedicated Gaming Manager to take ownership of our busy gaming room, direct host operations, and drive room standards across our flagship Cairns room. In this role, you will be the driving force on the floor, combining genuine guest hosting with sharp technical operations, compliance management, and staff leadership. Working closely with the Venue Manager, you’ll focus on maintaining a premium room environment, building long-term player loyalty, and delivering outstanding gaming trade results.
A day in the life of a Gaming Manager:
- Know the regulars by name and make them feel right at home
- Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
- Share your gaming know-how and help your team be the best in the biz
- Bring the good vibes, great service, and friendly smiles every shift
Inherent requirements:
This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.
About you:
- You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
- You’ve learned from great managers and are ready to step up
- You’ve got the confidence, pride, and people skills to be the face of the gaming room
- You understand compliance and safe gaming inside out
- You’ve got a current RSA and RSG/RCG as per state requirements
If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat. The benefits are good too!
Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.
Gaming Manager employer: ALH Hotels
At The Esplanade, we pride ourselves on being an exceptional employer, offering a unique opportunity to lead a flagship beachfront venue in Brighton, South Australia. Our vibrant work culture fosters creativity and collaboration, providing you with true ownership of your kitchen while enjoying competitive benefits, including career growth within the ALH Hotels network and exclusive discounts across various brands. Join us to be part of a team that is setting a new benchmark for coastal hospitality, where your passion for food and leadership can truly shine.
