At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences and operational excellence.
- Company: Join a pioneering company focused on innovative solutions for energy, food, water, and shipping.
- Benefits: Enjoy 25 days annual leave, income protection, and access to wellness seminars.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Make a positive impact while shaping a more resourceful world and advancing your career.
- Qualifications: Proven leadership in service coordination and a passion for customer-first culture.
The predicted salary is between 82800 - 101200 $ per year.
The Alfa Laval Story
Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society.
Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.
Applicants must possess full and unrestricted Australian working rights.
- 25 days annual leave
- Death & Total permanent disability cover
- Income protection
- Perkbox Discounts Portal
- Financial & Wellbeing Seminars
What you will do
- Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
- Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
- Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
- Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
- Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
- Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
- Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
- Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.
Key Skills & Experience
- Proven leadership experience in service coordination, operations, or related field.
- Strong coaching, mentoring, and team development skills.
- Demonstrated ability to drive a customer-first culture and operational excellence.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Experience with process improvement, digitisation, and change management.
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Coordination Team Manager in Sydney employer: Alfa Laval
Alfa Laval is an exceptional employer that fosters a collaborative and innovative work culture in Melbourne, Australia. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for career advancement, all while promoting sustainability solutions that make a real impact. Join us to be part of a team that values your contributions and supports your professional journey in a vibrant city known for its dynamic lifestyle.
