This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Alfa College grows.
The successful candidate will be a team player and:
- Aware of handling sensitive information
- Present in a business-like manner.
- Adaptable and pro-active
- Have good verbal and written communication skills.
- Well organized
- Focused on the experience of our students.
- Experience working with Axcelerate platforms.
- Advanced Microsoft office skills
- Strong attention to detail is a must.
- Minimum 12 months experience in an office environment
- Experience in an international education environment, especially in an RTO, would be an advantage.
- Fluency in a second language is not essential but highly regarded.
Student Service Tasks and Duties:
- Respond to inquiries from prospective international students and education agents in a professional and efficient manner.
- Coordinate student admission documents received from education agents and international students.
- Maintain all the data entries on the Student Management System
- Handling office tasks
- Providing scheduling support by booking appointments and preventing scheduling conflicts
- Screening phone calls and taking messages.
- Sign in, greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail and mail.
- Help maintain student attendance records and files.
- Assist with enrolments, USIs and Student ID's
- Identify and report continuous process improvements.
- Assist students as required.
- Assist the campus manager as required.
- Orientation support
- Support trainers Ordering and restocking stationery, uniforms and office supplies.
- Monitor and report student tuition fees.
- Admission Support
Academic Support Tasks and Duties:
- Updated the student's result to Axcelerate
- Monitoring student's course progress.
- Send warning letters each term and inform Admission team if enrolment need to cancel.
- Work with Academic Manager and support the assessment upload task.
- Process certificates or Statement for the student.
Finance Support Tasks and Duties:
- Record the student's payment.
- Monitoring outstanding payment and contact students.
Student Service & Admin Support Officer in Geelong employer: ALFA College
Alfa College is an exceptional employer that prioritises the professional development of its staff, offering comprehensive support for obtaining teaching accreditations like the TAE40122. Located in Underwood, Brisbane, the college fosters a collaborative and inclusive work culture, where trainers are encouraged to innovate and engage with both domestic and international students, making a meaningful impact on their learning journeys.
