We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.
This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.
Key Responsibilities
- Gather information about client preferences and requests
- Research accommodations, activities, transportation, and other available services
- Assist with coordinating reservations and related arrangements
- Communicate important information and updates to clientsReview confirmations and details for accuracy
- Assist with modifications and special requests
- Maintain organized client records and documentation
- Follow up on outstanding information and upcoming arrangements
- Coordinate with hospitality and service providers when needed
- Provide responsive and professional client support
Qualifications
- Excellent communication and interpersonal skills
- Strong customer-service mindset
- High attention to detail
- Good organization and time-management abilities
- Comfortable researching information online
- Ability to learn new digital platforms and systems
- Reliable, professional, and responsive
- Previous hospitality, customer service, reservations, or related experience is helpful but not required
Position Highlights
- Fully remote environment
- Comprehensive onboarding and training
- Continuing education opportunities
- Access to professional systems and resources
- Ongoing learning and skill development
- Collaborative team environment
#J-18808-Ljbffr
Hospitality Experience Coordinator in Newcastle employer: Alegria Travel Services
Join our dynamic team as a Guest Experience Specialist, where you'll thrive in a fully remote work environment that prioritises professional growth and a supportive culture. We offer comprehensive onboarding and training, ensuring you have the resources needed to excel while providing exceptional service to our clients. With a focus on clear communication and attentive service, you'll find meaningful opportunities to make a positive impact on client experiences from the comfort of your own home.
