At a Glance
- Tasks: Be the friendly face of the community, helping with inquiries via phone, email, and in-person.
- Company: Join a local government team dedicated to serving the Sunshine Coast community.
- Benefits: $38.05/hr + super, casual contract, flexible hours, and valuable experience.
- Other info: Enjoy a supportive team environment with opportunities for growth and learning.
- Why this job: Make a difference in people's lives while gaining essential customer service skills.
- Qualifications: Great communication skills and a positive attitude are key; experience is a bonus!
The predicted salary is between 38.05 - 38.05 $ per hour.
Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
About the role:
- First point of contact for the community across phone, face-to-face, email and online channels
- Provide accurate information across a wide range of council services
- Process customer requests and route complex enquiries to the right teams
- Deliver positive customer experiences in a fast-paced, high-volume environment
- Based at the Caloundra Administration Building, with work across the council’s Customer Contact locations as required
Hours and availability:
- Casual, Monday to Friday, shifts generally 4 to 8 hours
- Close to full-time hours (up to 38 per week) in peak periods: January to March and July to October
- Hours may reduce outside peak periods based on operational needs
- Availability during school holidays is essential
- Must be available for a structured three-week training and onboarding program from Tuesday 17 November 2026, with full attendance required
Preferred Requirements:
- Outstanding customer service and communication skills
- Experience in a contact centre, front counter or customer-facing role
- Strong computer literacy and the ability to learn multiple systems quickly
- Attention to detail and a practical approach to problem solving
- Resilience, adaptability and a calm approach with challenging customers
- A positive, team-focused attitude and genuine commitment to service
Preferred Qualifications:
- Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
- Previous local government or public sector experience (highly regarded)
Customer Service Officers employer: Alchemy Recruitment Consulting
Alchemy Recruitment Consulting offers a dynamic and supportive work environment in the heart of Brisbane CBD, making it an excellent employer for those looking to thrive in the talent acquisition space. With a focus on employee growth and development, you will have the opportunity to manage diverse recruitment portfolios while collaborating closely with hiring leaders in a fast-paced setting. The company values innovation and continuous improvement, ensuring that your contributions directly impact the candidate experience and overall recruitment processes.
Contact Details:
Alchemy Recruitment Consulting Recruitment Team
