Customer Service Coordinator
4001 Central Plaza Chandler Macleod
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Job Description
We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Manage a high volume of inbound customer calls
- Provide accurate information and timely resolution to enquiries
- Navigate multiple systems while maintaining call quality and accuracy
- Record and update customer information
- Escalate complex matters where required
- Deliver a consistently high level of customer service
About You
- Previous contact centre experience is essential
- Demonstrated experience handling high-volume inbound calls
- Strong communication and active listening skills
- Ability to build rapport and manage challenging conversations
- High attention to detail and data entry accuracy
- Comfortable working in a fast-paced environment
- Strong problem-solving skills and ability to follow processes
What's On Offer
- Opportunity to work with a leading organisation in its field
- Supportive and collaborative team environment
- Comprehensive training provided
- Competitivesalary package
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Logan Government Customer Service Rep (Contract) in Brisbane employer: Alchemy Recruitment Consulting
Alchemy Recruitment Consulting offers a dynamic and supportive work environment in the heart of Brisbane CBD, making it an excellent employer for those looking to thrive in the talent acquisition space. With a focus on employee growth and development, you will have the opportunity to manage diverse recruitment portfolios while collaborating closely with hiring leaders in a fast-paced setting. The company values innovation and continuous improvement, ensuring that your contributions directly impact the candidate experience and overall recruitment processes.
Contact Details:
Alchemy Recruitment Consulting Recruitment Team
