Customer Service Representative | Local Government | Logan
Alchemy Recruitment Consulting – Brisbane QLD
Alchemy Recruitment is partnering with a local government client to support them in recruiting for five Customer Service Representatives to join their contact centre team in Logan Central on a contract basis.
About the role
- Pay rate of $39.00 per hour + super
- Contract from 9 November 2026 to 26 February 2027
- Monday to Friday, 38 hours per week, onsite in Logan Central
- Handle inbound calls, emails and webchat enquiries from residents and businesses
- Resolve enquiries at first point of contact using council knowledge bases, escalating where required
- Cashier and payment processing duties for suitable candidates
- Support a wide range of council departments as the first point of contact for the community
Preferred Requirements
- Proven contact centre experience, ideally in government, utilities, telco, insurance or banking
- Ability to stay calm and make sound decisions under pressure
- Quick to learn new systems, with confidence using databases and spreadsheets
- Webchat experience highly regarded
- Cashiering or cash handling experience highly regarded
- Available to start 9 November and commit through to late February
Preferred Qualifications
- Certificate III or IV in Customer Contact, or a similar customer service qualification, highly regarded but not essential
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Customer Service Representative | Local Government | Logan in Brisbane employer: Alchemy Recruitment Consulting
Alchemy Recruitment Consulting offers a dynamic and supportive work environment in the heart of Brisbane CBD, making it an excellent employer for those looking to thrive in the talent acquisition space. With a focus on employee growth and development, you will have the opportunity to manage diverse recruitment portfolios while collaborating closely with hiring leaders in a fast-paced setting. The company values innovation and continuous improvement, ensuring that your contributions directly impact the candidate experience and overall recruitment processes.
Contact Details:
Alchemy Recruitment Consulting Recruitment Team
