At a Glance
- Tasks: Design and implement cutting-edge IT Operations Management solutions using ServiceNow.
- Company: Join Akkodis, a global leader in government service delivery.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Great career growth opportunities in a dynamic and inclusive environment.
- Why this job: Make a real impact on IT operations while working with innovative technology.
- Qualifications: Experience with ServiceNow ITOM modules and strong problem-solving skills required.
The predicted salary is between 90000 - 110000 $ per year.
Service Now ITOM Event/Monitoring SME – Akkodis
Join to apply for the Service Now ITOM Event/Monitoring SME role at Akkodis.
What is in it for you?
- Permanent role
- Based in Canberra, Melbourne, Sydney
- Competitive salary
Requirements
- Baseline or NV1 clearance is a must
- Design, implement, and manage IT Operations Management
- Design and implement Service Now ITOM solutions, including Event Management, Discovery, and Service Mapping
About our client
Our client is a global leader at the frontline of government service delivery, supporting millions of Australians, using cutting‐edge technology to build world class platforms and capabilities to help Australians get on with their lives.
Role Overview
The Service Now ITOM Event/Monitoring SME is responsible for designing, implementing, and managing IT Operations Management solutions within the Service Now platform.
The role focuses on event management, monitoring, and ensuring the seamless integration of ITOM with other Service Now modules and third‐party tools.
The SME will work closely with stakeholders to deliver solutions that enhance IT operations, improve system reliability, and support business objectives.
Key Responsibilities
- Design and implement Service Now ITOM solutions, including Event Management, Discovery, and Service Mapping.
- Configure and customize the Event Management module to monitor IT infrastructure and applications.
- Integrate Service Now ITOM with third‐party monitoring tools (e. g., Solar Winds, Splunk, Nagios, etc.).
- Develop and maintain event correlation rules, alert thresholds, and workflows.
- Monitor IT infrastructure and applications to identify and resolve incidents proactively.
- Implement automated remediation workflows to reduce manual intervention.
- Work with IT teams, business units, and stakeholders to gather requirements and deliver tailored ITOM solutions.
- Provide technical expertise and guidance to ensure alignment with business needs and best practices.
- Perform regular system health checks and optimize ITOM configurations for performance and scalability.
- Troubleshoot and resolve issues related to ITOM modules and integrations.
- Create and maintain technical documentation, including design specifications, workflows, and user guides.
- Provide training and support to end‐users and IT teams on ITOM functionalities.
- Ensure ITOM solutions comply with organizational policies, standards, and regulatory requirements.
- Implement governance processes to maintain data integrity and security.
Required Skills and Qualifications
- Extensive experience with Service Now ITOM modules, including Event Management, Discovery, and Service Mapping.
- Strong knowledge of ITIL processes and best practices.
- Hands‐on experience with integrating Service Now ITOM with third‐party monitoring tools.
- Strong analytical and problem‐solving skills.
- Excellent communication and collaboration skills.
- Service Now Certified Implementation Specialist (CIS) in ITOM is preferred.
- Experience with cloud platforms (e. g., AWS, Azure, GCP) is a plus.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in managing large‐scale ITOM implementations.
- Familiarity with CMDB (Configuration Management Database) and IT asset management.
Talented, committed, can‐do individuals have always been the cornerstone of this dynamic organisation.
If you have what it takes to thrive in this role and want to know more, please reach out to Preetika on +61 28028 3141 OR preetika. arora@akkodisgroup. com.
Privacy
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Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion.
We actively invite and encourage applications by candidates from diverse backgrounds.
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ServiceNow ITOM Event/Monitoring SME in Gold Coast employer: Akkodis
Akkodis is an exceptional employer that fosters a collaborative and innovative work culture, perfect for Senior ML Engineers eager to make a significant impact in the AI landscape. Located in a vibrant tech hub, employees benefit from flexible working arrangements, continuous learning opportunities, and a strong emphasis on professional growth, ensuring that your contributions are recognised and valued. Join us to be part of a forward-thinking team that is dedicated to delivering cutting-edge AI solutions while supporting your career aspirations.
