Account Director in Melbourne

Akcelo is an independent creative agency working with some of the world’s most famous brands, connecting creativity and experience design to solve business problems. Founded in 2019, we have 180 staff across Sydney, Melbourne and Vancouver. We are fiercely passionate about transforming businesses through remarkable brand experiences and are guided by the following values:

• Genuine — Unpretentious, authentic and genuinely good humans.
• Experimental — Ditch the playbook. We make, break and build things, never fearing failure.
• Limitless — We have no ceilings, no boxes, no limits to potential.
• Imaginative — We believe in magic. Creativity moves us.

We have an exciting opportunity for a highly strategic, creatively driven and commercial Account Director to join our Melbourne team.

The Role

Creatively driven, entrepreneurial and respected, you set the standard for exceptional account leadership. You are a trusted partner to clients, a champion of transformational creativity, and a driver of innovative brand experiences. As a strategic business leader, you build and nurture senior client relationships, grow business opportunities, and foster a collaborative, high-performing cross-discipline team. You don't just ensure the work gets delivered — you elevate it to award-winning status.

Responsibilities

• Act as a strategic advisor to clients, shaping their business and marketing strategies.
• Develop and execute strategic growth plans to exceed revenue targets.
• Prepare accurate client forecasts and identify new organic opportunities.
• Lead client WIPs and maintain a proactive understanding of their challenges and opportunities.
• Creative & Innovation Leadership: Champion creativity, driving toward award-winning work that challenges conventions. Lead cross-functional teams to integrate new technologies, CX innovations, and next-gen processes. Advocate for and activate the full suite of Akcelo’s capabilities to deliver breakthrough solutions.
• Financial & Operational Excellence: Oversee financial performance of client portfolios, including budgets, forecasts, and profitability. Implement risk mitigation strategies to ensure projects are delivered on time and within budget. Inspire, mentor and grow account team members, fostering a collaborative and imaginative environment. Lead by example, embodying Akcelo’s Genuine, Experimental, Limitless, and Imaginative values.
• Client Advocacy: Serve as the voice of the client within Akcelo, ensuring alignment of all work to client goals. Build long-term strategic partnerships that lead to client advocacy and loyalty.

Key Performance Indicators (KPIs)

• Client satisfaction and advocacy scores (e.g., NPS)
• Revenue growth and new business conversion within portfolio
• Margin achievement (minimum 10% as benchmark)
• Team leadership feedback scores

Your Experience

• 5+ years in a similar Account Director role within a creative agency.
• Proven track record in growing accounts and delivering exceptional client service.
• Passionate about big ideas, creativity, and solving complex business challenges.
• Integrated marketing experience across Brand, Digital, Film, Social, Retail, CX, PR, Martech, and Customer Lifecycle Strategy.
• Inspirational team player who motivates and uplifts those around them.
• Entrepreneurial mindset with a focus on continuous improvement and innovation.

Perks and Benefits

We offer Flex Fridays, gym memberships, regular social events, annual ski trips, and more. We are committed to creating a workplace where everyone feels valued and empowered. Akcelo is committed to nurturing, creating and building a diverse environment. We welcome applications from all walks of life.

Ready to transform the future of brand experience? Apply now!