At a Glance
- Tasks: Lead complex Spend and corporate card implementations for global clients.
- Company: Join Airwallex, a leading fintech company revolutionising global payments.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact in the future of global banking with innovative solutions.
- Qualifications: 5+ years in project management or customer success, with strong communication skills.
The predicted salary is between 121500 - 148500 $ per year.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe.
About the team
The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers.
What you’ll do
- Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.
- Partner with activation/onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.
- Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.
- Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.
- Serve as a subject matter expert on the broader integration ecosystem, collaborating with Sales, Product, and partners to close gaps and improve integration coverage.
- Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.
- Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.
Who you are
We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:
- Bachelor’s degree in a related field or equivalent practical experience.
- 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi-stakeholder technology or financial services implementations.
- 4+ years of client-facing delivery or professional services experience in a high-paced environment.
- Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds and job functions.
- Exceptional written and verbal communication and presentation skills.
- Experience delivering ERP, accounting system, or expense platforms implementations and the associated data flows.
Preferred qualifications:
- Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations.
- Formal training or certification in project management or agile delivery.
- Experience managing strategic or enterprise accounts as part of a broader account team.
- Ability to thrive in a fast-moving, ambiguous environment.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Senior Solutions Engineer in Sydney employer: Airwallex
Airwallex is an exceptional employer located in the vibrant city of Sydney, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to diverse opportunities for professional development while working alongside cross-functional teams in a culture that values quality and excellence. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact across the APAC region.
