At a Glance
- Tasks: Lead technical strategies and design solutions for enterprise clients in a dynamic payments environment.
- Company: Join Airwallex, a leading global payments platform founded in Melbourne.
- Benefits: Competitive salary, diverse team culture, and opportunities for career growth.
- Other info: Collaborative environment with a focus on learning and development.
- Why this job: Make a real impact in the future of global banking with innovative technology.
- Qualifications: 10+ years in customer-facing engineering roles and strong problem-solving skills.
The predicted salary is between 145800 - 178200 $ per year.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.
We hire successful builders with founder‐like energy who want real impact, accelerated learning, and true ownership. You bring strong role‐related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‐to‐one ideas into real products, and you "get stuff done" end‐to‐end. You use AI to work smarter and solve problems faster.
As a Solutions Architect within the Solutions Engineering team, you will work closely with our commercial leaders, regional GMs, CTO, Product leadership, and cross‐functional stakeholders to shape winning technical strategies for our most strategic enterprise clients. You will lead the full pre‐sales discovery process, translate complex requirements into scalable architectural designs, and guide customers in unlocking the full value of Airwallex's technology.
This role places a strong emphasis on technical solutioning, executive engagement, and GTM enablement while maintaining hands‐on, engineering‐level involvement where needed to drive customer success. Beyond architecture and advisory, you will also take ownership of the end‐to‐end integration journey for high‐impact strategic accounts, ensuring that the solutions you design are implemented correctly, on time, and in alignment with best practices.
Responsibilities:
- Drive thought leadership and build executive relationships with key business and technical stakeholders.
- Develop white papers, competitor studies, and support strategy development with the enterprise commercial, strategy, and marketing teams.
- Own pre‐sales activities for strategic customers from technical perspectives, owning RFP process and developing proof of concepts.
- Work with account executives to design solutions that solve critical business challenges for our clients.
- Act as the voice of the customer to inform our product team on insights, product gaps, and opportunities across the markets.
- Oversee end‐to‐end implementation delivery for strategic accounts, identifying and troubleshooting technical issues.
Approximately 10% travel is anticipated, especially for in‐person meetings.
Qualifications:
- Bachelor's degree in a STEM discipline, with strong academic achievements.
- At least 10 years of experience working in a similar customer‐facing engineering role.
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers.
- Strong organizational/time management skills and the ability to juggle competing priorities.
- Strong problem‐solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team.
- Experience integrating RESTful APIs into web applications.
Preferred qualifications:
- Knowledge of the payments domain / financial services will be advantageous.
- Passionate about learning and actively seeks out knowledge.
- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
- Strategic and creative thinker who can proactively identify challenges.
Applicant Safety Policy: To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address.
Equal opportunity: Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
Staff Solution Architect, Merchant Services employer: Airwallex
Airwallex is an exceptional employer located in the vibrant city of Sydney, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to diverse opportunities for professional development while working alongside cross-functional teams in a culture that values quality and excellence. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact across the APAC region.
