At a Glance
- Tasks: Support Airservices' digital procurement platform and enhance user experience.
- Company: Join Airservices Australia, a leader in aviation safety and efficiency.
- Benefits: Enjoy a flexible work environment and meaningful career opportunities.
- Other info: Diverse and inclusive culture with excellent career growth potential.
- Why this job: Make a real impact in the aviation industry while helping others succeed.
- Qualifications: Experience in procurement and strong stakeholder engagement skills required.
The predicted salary is between 49500 - 60500 $ per year.
Join a collaborative Purchase to Pay team supporting enterprise-wide purchasing systems.
Summary
Support Airservices' digital procurement platform and help deliver efficient purchasing and supplier management services across the organisation.
The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team helps secure the future of Australia’s skies and keeps it amongst the safest in the world. We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.
The Role & The Team
As the Purchase to Pay System Support Officer, you will play a key role in supporting Airservices' digital purchasing platform, iBuy, underpinned by SAP Ariba. A significant part of this role involves working directly with business users and suppliers to help them understand, navigate and effectively use the system. You will provide guidance, training and system support, troubleshoot user enquiries and issues, and contribute to improvements that enhance the overall user experience across the organisation. Working closely with business stakeholders, system users and external suppliers, you will build strong relationships, deliver high-quality customer support, and help drive user adoption of system processes and functionality. You will join a collaborative and customer-focused team that values continuous improvement, stakeholder partnerships and practical solutions that enable business success.
The Person
You are a proactive and customer-focused professional who enjoys helping others learn, solving problems and building strong stakeholder relationships. You are confident explaining system processes, coaching users through new ways of working, and providing practical support that enables others to succeed. You thrive in a structured environment, can balance competing priorities, and are passionate about delivering exceptional system support services.
The successful applicant will have:
- Demonstrated experience in procurement, purchasing, contract administration or supplier management.
- Experience providing system, process or user support within a business environment.
- Strong stakeholder engagement skills with the ability to develop productive working relationships across business groups and external suppliers.
- Experience using SAP Ariba, including procurement transactions, supplier enablement, contract workspaces or user support activities.
- Strong attention to detail with the ability to manage competing priorities and deliver outcomes within agreed timeframes.
- Proficiency in Microsoft Excel and reporting tools.
- Knowledge of procurement governance, policies and compliance frameworks would be highly regarded.
At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making. We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role.
Purchase to Pay System Support Officer in Brisbane employer: Airservices Australia
Airservices Australia is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee development, you will have access to extensive training opportunities and the chance to work alongside industry experts in major cities like Melbourne, Brisbane, Sydney, and Perth. Our commitment to regulatory excellence and operational success ensures that your contributions will be meaningful and impactful within the aviation sector.
