Administrative Support Officer

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keeps Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As the Specialist Administrative Officer, you will play an integral part in supporting the operational environment within Airservices. In this unique role, you will be required to provide real-time administrative support to Airservices’ Team Managers, Operational Heads, Shift Managers and Air Traffic Controllers across 4 Air Traffic Services Centres and 29 Towers.

This role will include:

• Co-ordination of short notice Air Traffic Control shift replacements
• Ensuring compliance with filing and licensing processes
• Providing administrative support such as preparing reports, documents, and spreadsheets
• Building and maintaining relationships with stakeholders
• Coordinating maintenance of operational and office needs

This is a part time permanent role working on shifts between 6AM to 10.30PM, 7 days a week.

To be successful in this role, you will need to possess:

• Strong problem-solving skills and being able to identify inconsistencies and elevate these issues appropriately
• Strong organisational and time management skills, with the ability to multitask and meet deadlines
• The ability to collaborate with other team members and work independently effectively
• Ability to multitask, work quickly and maintain a high level of accuracy
• Hold or ability to obtain an ASIC

Desirable skills and experience include:

• High level of proficiency in using rostering applications in real-time
• High level of computer literacy, particularly Microsoft Office
• Good working knowledge of SAP, Orbit or similar systems
• Good working knowledge of Industrial Agreements and Fatigue Management System applications
• Quick learner with a high level of resilience and motivation

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making. We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an ASIC is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.