At a Glance
- Tasks: Help customers with bookings and provide top-notch service.
- Company: Join Airnorth, a leading airline with a focus on customer satisfaction.
- Benefits: Enjoy exclusive travel perks, discounted health insurance, and gym memberships.
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Airnorth has an exciting opportunity for a
Customer Contact Consultant to join our team.
Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.
- RESPONSIILITIES
- Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
- Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
- Answering queries and processing bookings generated via our website;
- Ensuring reservations-related paperwork and queues are actioned accordingly;
- Processing of pre-paid excess baggage;
- Ensuring passengers are aware of schedule changes and delays.
SKILLS & EXPERIENCE
- Excellent time management and communication skills
- High level of customer service delivery
- Data entry experience
- Willingness to work within a team environment
- Enthusiasm and confidence
- Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.
Why Join Airnorth?
- Exclusive Travel Perks
- Discounted domestic and international airfares.
- Lifestyle Benefits
- Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
- Growth & Development
- Be part of a team where you impact commercial success.
To apply for this position, you must have the legal right to live and work in Australia, as shortlisting will commence immediately, we reserve the right to close this position earlier than stated.
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Customer Contact Consultant employer: Airnorth
Airnorth is an exceptional employer that prioritises the professional growth of its employees while fostering a supportive and safety-focused work culture. Based in Darwin, the Cabin Crew Training Lead role offers unique benefits such as travel discounts and comprehensive health insurance, making it an attractive opportunity for those looking to thrive in the aviation industry.
