At a Glance
- Tasks: Coordinate service operations, manage customer inquiries, and schedule tradespeople efficiently.
- Company: Join a leading Air Conditioning and Electrical service provider in Melbourne.
- Benefits: Permanent full-time role with flexible hours and a supportive team environment.
- Other info: Fun team culture with opportunities for growth and development.
- Why this job: Be the backbone of our operations and build lasting relationships with clients.
- Qualifications: 2+ years in trades coordination and customer service, advanced computer skills required.
The predicted salary is between 49500 - 60500 $ per year.
Air Everywhere and BEC Electrical are one of Australia's premier Air Conditioning and Electrical Servicing, Maintenance and Installation Providers, and we pride ourselves on a high quality of workmanship and exceptional customer service across the board. Based in Dandenong South, we predominantly service Commercial and Residential Sectors throughout the greater Melbourne region, though our network extends Victoria-wide and beyond.
Due to our high quality of clientele, we require someone who can confidently follow and implement processes and procedures, whether that be client-facing or behind the scenes. You will work amongst an energetic team of ambitious, hard-working and well-trained refrigeration mechanics, electricians and administrators of varying experience levels, and an ability to fit in with this efficient but friendly culture (and contribute to it) is required. We value the relationships we build with our customers, so it is crucial that the individual hired for this role can foster these.
ABOUT THE ROLE
We are seeking 2 well-organised and experienced team players to take ownership of the Service Coordinator roles in each business. This is the central point for all of our business' operations in our growing Service & Maintenance Divisions and integral to our continued success. Working closely with our experienced Service and Operations Managers (who have a plethora of technical and site experience), you will be responsible for the following within our Service & Maintenance division:
- General customer service – handling customer enquiries, keeping these customers well informed, building relationships etc.
- Scheduling our team of tradespeople to jobs and overseeing daily job completion through our task dashboard on Aroflo.
- Generating reports and invoices to our customers upon job completion.
- Accurate data entry and corrections daily through Aroflo.
- Occasionally assisting to order job materials for projects.
- Perform other ad-hoc administration duties as requested by Management.
This is a permanent full-time position which is currently office-based, although there is some upfront flexibility on the contact hours.
ABOUT YOU
You are positive, outgoing and outrageously organised – a hint of perfectionism at getting the right info means you hold others accountable if they're not holding up their end. You are able to manage a multitude of micro tasks daily but still keep your mind on the bigger picture – reprioritising as you go. You are focused on solutions and able to confidently make recommendations on how to solve issues if you ever have to ... something higher up the chain. If difficult conversations need to be had (whether with clients, staff or management), you are able to do so diplomatically and confidently.
Skill/experience requirements:
- Minimum 2 years working in a comparable trades based coordination and customer service-based roles - you are comfortable representing a company and ensuring client satisfaction.
- Must have advanced computer skills and be proficient in MS Office (Excel, Word, Outlook).
- Excellent organisational and time management skills and proven ability to effectively prioritise workloads.
- Exceptional attention to detail in communication.
- Proven ability to work collaboratively in a team environment.
- Able to exercise good judgement, solve problems, show initiative and be proactive.
- Excellent verbal and written communication and presentation skills – a friendly, efficient and professional manner.
Highly regarded:
- Experience using AroFlo.
- Experience in a trade business (refrigeration and electrical would be very highly regarded).
- Great sense of humour and interest in the office's occasional sweet treats.
Trade Service Coordinator in Dandenong employer: Air Everywhere
At Air Everywhere, we pride ourselves on being a top-tier employer in the HVAC industry, offering our Service Technicians a supportive and flexible work environment in Dandenong South. With competitive pay, opportunities for career progression, and a strong team culture, we ensure that our employees are valued and have the chance to grow professionally while enjoying a healthy work-life balance. Join us and be part of a dynamic team that prioritises quality workmanship and exceptional customer service across Melbourne.
