At a Glance
- Tasks: Provide top-notch customer service and resolve issues via phone and email.
- Company: Join Aidacare, a leader in the Healthcare Equipment Industry.
- Benefits: Enjoy employee discounts, wellness programs, and a comprehensive training package.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by creating memorable experiences for customers.
- Qualifications: Customer service experience is a plus, but not essential; strong communication skills required.
The predicted salary is between 47250 - 57750 $ per year.
In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support. Role will also assist customers in the showroom from time to time.
Essential Skills & Qualifications
- Previous customer service or industry experience preferred, but not essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to analyse situations and think critically to find solutions to customer issues
- Excellent verbal and written communication skills
- Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
- Managing order processing, digital stock movement and customer databases with high accuracy.
- Resolve customer issues and concerns in an efficient manner.
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
- Assist customers with accurate and timely order placement, tracking, and processing.
- Foster strong and positive relationships with customers to encourage loyalty and repeat business.
- Provide excellent customer service over the phone and on emails making a great first impression in every case.
Benefits
- Employee discounts on Aidacare health equipment products and services.
- Quarterly incentive scheme.
- Employee Assistance Program to support mental wellness.
- Benefits package includes discounts for retail, insurance, gym and more.
- Comprehensive training program to equip you with the necessary skills and knowledge.
Join our team at Aidacare and help us create memorable experiences for our valued customers!
Customer Experience Consultant in Bendigo employer: Aidacare
At Aidacare, we are dedicated to fostering a supportive and dynamic work environment where our employees can thrive. As a Showroom Manager in MacGregor or Acacia Ridge, you will benefit from comprehensive training, employee discounts on health equipment, and a strong focus on mental wellness through our Employee Assistance Program. Join us in making a meaningful impact in the healthcare industry while enjoying opportunities for personal and professional growth.
