At a Glance
- Tasks: Help clients find assistive tech while managing admin tasks.
- Company: Join Aidacare, a leader in healthcare equipment.
- Benefits: Employee discounts, wellness support, and comprehensive training.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong computer skills and previous customer service experience preferred.
The predicted salary is between 40500 - 49500 $ per year.
Hours: Monday – Friday, Full Time Permanent.
Reporting to: Diana Phillips – Regional Retail Manager.
About the Role
This role is a blend of customer service and administration (approximately 60/40). You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.
Typical Day
- Demonstrating products in the showroom with clients and therapists
- Preparing quotes and processing orders
- Managing online and email enquiries
- Liaising with funding bodies to ensure client needs are met efficiently
Key Responsibilities
- Provide face‑to‑face and online customer service, ensuring a positive client experience
- Accurately prepare and process quotes, orders, and funding documentation
- Navigate multiple computer systems (web‑based and proprietary) to manage enquiries and records
- Respond promptly to email and online enquiries in a professional manner
- Liaise with therapists, government funding agencies, and clients to coordinate timely solutions
- Maintain showroom presentation and stock as required
Skills & Qualifications
- Minimum typing speed of 30wpm with strong computer literacy (essential)
- Previous customer service or administrative experience preferred
- Excellent written and verbal communication skills
- Ability to remain composed in a fast‑paced, high‑volume environment
- Strong organisational skills with attention to detail and accuracy
- Willingness to obtain relevant checks (Police/NDIS Worker Screening)
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program (mental wellness support)
National benefits program (retail, insurance, gym and more)
Comprehensive training program to equip you for success
About Aidacare
Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations. We pride ourselves on innovation, excellence, and supporting our clients to live more independently.
How to Apply
If you’re organised, tech‑savvy, and enjoy helping people, we’d love to hear from you. Please click “Apply Now” to join our team and make a real difference.
Showroom Customer Service Consultant employer: Aidacare Pty Ltd
Aidacare is an exceptional employer located in Cairns, Queensland, offering a dynamic work environment where employees can thrive in the Community & Aged Care sector. With a strong focus on employee growth through comprehensive training programs and a supportive culture that values customer service excellence, team members enjoy benefits such as a fully maintained company van, mobile, and laptop, along with discounts on health equipment products. Join us to be part of a dedicated team that prioritises innovation and customer satisfaction while fostering meaningful relationships with clients.
