About The Role
In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
Role
Customer Service - Web Team
Location
Thomastown, Victoria, Australia
Hours
Monday – Friday, Full Time Permanent
Reporting to
Customer Service Manager
Essential Skills & Qualifications
- Previous customer service or industry experience preferred, but not essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to analyse situations and think critically to find solutions to customer issues
- Excellent verbal and written communication skills
- Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
- Resolve customer issues and concerns in an efficient manner
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
- Assist customers with accurate and timely order placement, tracking, and processing
- Foster strong and positive relationships with customers to encourage loyalty and repeat business
- Provide excellent customer service over the phone and on emails making a great first impression in every case
Benefits
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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Customer Service Consultant in Melbourne employer: Aidacare Pty Ltd
Aidacare is an exceptional employer located in Cairns, Queensland, offering a dynamic work environment where employees can thrive in the Community & Aged Care sector. With a strong focus on employee growth through comprehensive training programs and a supportive culture that values customer service excellence, team members enjoy benefits such as a fully maintained company van, mobile, and laptop, along with discounts on health equipment products. Join us to be part of a dedicated team that prioritises innovation and customer satisfaction while fostering meaningful relationships with clients.
