AIA Health in Australia seeks Customer Experience Consultants to deliver high-quality service across member servicing, contact centre operations, and claims handling. Roles include perm and 6-month contracts, with flexible working 3 days in office and 2 days WFH.
You will respond to member inquiries, process ancillary claims, update records in HAMBS and e5, and support retention efforts while maintaining SLA compliance.
Member Experience Consultant - Hybrid (WFH 2 days) in Melbourne employer: aia
AIA Australia is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a focus on enhancing member experiences, employees benefit from a supportive environment that encourages mentorship and skill enhancement, all while enjoying the flexibility of a hybrid work model in a vibrant location. Join us to make a meaningful impact in the health insurance sector while advancing your career in a company that values your contributions.
