At a Glance
- Tasks: Coordinate permits and ensure a seamless customer experience in home building.
- Company: Join Victoria's top residential builder, known for transforming home building perceptions.
- Benefits: Enjoy training, mentoring, fun team events, and opportunities for growth.
- Other info: Perfect role for those passionate about construction and customer experience.
- Why this job: Be part of a dynamic team making a real difference in customers' home journeys.
- Qualifications: Customer service focus, strong communication skills, and multitasking ability.
The predicted salary is between 62100 - 75900 $ per year.
Mirrastone is Victoria's Number One builder of residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria'. Our group consists of a range of different brands which cater to different markets, including Sherridon Homes, Royston Homes, SOHO Living and Marque, just to name a few. We are going through huge growth in the Bendigo region.
Sherridon Homes is now seeking a Pre-site Construction Administrator / Customer Experience Coordinator to join our supportive and dynamic team. This role will be crucial in taking care of our customers throughout the administration of their build through to site start.
The Role
- Coordinating permits, contract drawings and drawing amendments
- Following up on finance approvals and arranging warranty insurance
- Delivering an exceptional home building journey for our customers
- Working within a close and supportive team
- Establishing strong networks with internal and external stakeholders
- Using technology, internal systems, industry knowledge and software to deliver a seamless customer experience
- Maintaining accurate data in line with the Customer Journey and Group policies and procedures
- Supporting the Construction team to achieve a higher standard for our customers
About You
- A strong focus on customer service
- A caring and empathetic approach to clients and colleagues
- A high level of personal presentation
- A driven attitude and willingness to take initiative
- Strong attention to detail
- Enthusiasm for being part of a rapidly expanding business
Qualifications and Experience
- Building industry qualifications are highly regarded
- Ability to prioritise and manage a large workload
- A strong work ethic and the ability to multitask
- Strong written and verbal communication skills, including a professional phone manner
What's on Offer
- A passionate and fun team
- Training, development and mentoring
- Opportunities to grow within the organisation
- Lollies, coffees, lunches and extravagant company events
- Diversity, inclusion and a bunch of fun people doing fun things
You must have unrestricted Australian work rights to be considered for this role and be available to interview in person.
Pre-site construction administrator - Bendigo employer: AHB Group
Mirrastone is an exceptional employer that values accuracy and innovation in residential building, offering a supportive work culture where collaboration thrives. Located in Derrimut, employees enjoy flexible working arrangements, including opportunities to work from home, alongside professional growth through hands-on experience in pricing and risk management. With a commitment to employee development and a focus on maintaining high standards, Mirrastone provides a rewarding environment for those looking to make a meaningful impact in the construction industry.
