Drive growth. Build relationships. Improve healthcare.
AGPAL and QIP are leading not-for-profit organisations delivering accreditation, quality improvement and patient experience solutions across Australia's healthcare and community services sectors. Our purpose is to improve patient safety, experience and health outcomes by supporting organisations to achieve excellence in quality and care.
As recognised leaders in our field, we partner with healthcare providers, community services, government agencies and peak bodies to strengthen quality systems and improve outcomes for the communities they serve.
We are seeking an experienced and commercially minded Manager, Client Success and Growth to lead growth initiatives, build strategic relationships and identify new opportunities across the healthcare sector.
This is an exciting opportunity for a high-performing professional who combines strong business development capability with executive-level relationship management skills, professionalism and a genuine passion for improving healthcare outcomes.
Why join AGPAL and QIP?
Our people describe us as supportive, flexible, collaborative and purpose driven. In addition, we offer:
Hybrid working arrangements (3 days office, 2 days home)
Salary packaging benefits
Additional leave, including birthday leave, bonus leave and study leave
Ongoing professional development and learning opportunities
A collaborative and values-driven culture
About the Role
Reporting to the General Manager, Client Success and Growth, you will be responsible for identifying, developing and converting new business opportunities while maintaining a strong focus on client relationships, market intelligence and commercial outcomes.
You will engage with senior leaders across healthcare, aged care and community services sectors, positioning AGPAL and QIP's services as trusted solutions that support quality improvement, accreditation and organisational excellence.
Success in this role requires professionalism, resilience, commercial acumen and the ability to influence stakeholders at all levels.
Meet annual market targets allocated to your position and respond to client enquires in a timely manner.
Achieve deliverables outlined in your annual business plan.
Track and record contact and sales activity and complete required reports in a timely manner.
On an ongoing basis, undertake market research to identify potential clients and emerging opportunities for the company and represent the AGPAL Group at conferences and sales events.
Maintain strong and lasting relationships with key stakeholders, clients and organisations.
About You
You are a professional, self-motivated and results-driven business development professional with a proven ability to build trusted relationships and achieve commercial outcomes.
You are comfortable engaging with senior executives and navigating complex stakeholder environments while maintaining a high standard of professionalism, integrity and customer focus.
Knowledge, Skills and Experience
Minimum 3 years' experience in business development, sales or account management
Demonstrated success in achieving revenue and growth targets
Strong relationship management and stakeholder engagement skills
Experience managing complex sales cycles and solution-based selling
Excellent presentation, negotiation and influencing skills
Highly professional communication and interpersonal skills
Strong commercial acumen and growth mindset
Experience in healthcare, aged care, community services or related sectors is highly desirable
Experience using CRM systems and virtual meeting platforms
Personal Attributes
Professional, credible and trustworthy
Highly motivated and outcomes focused
Resilient, proactive and adaptable
Strong personal accountability and ownership
Collaborative and team-oriented
Committed to delivering exceptional client experiences
Successful applicants may be required to undertake a National Police Check and Working with Children Check.
AGPAL Group is committed to diversity, inclusion and equal opportunity and encourages applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse backgrounds.
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Manager, Client Success and Growth in Brisbane employer: AGPAL and QIP
AGPAL and QIP is an exceptional employer that values innovation and collaboration, offering a dynamic work environment in Brisbane. Employees benefit from a strong focus on professional development, a supportive culture that encourages creativity, and the opportunity to make a meaningful impact in the not-for-profit sector. With a commitment to quality improvement and accreditation services, this role provides a unique chance to grow your marketing skills while contributing to important community outcomes.
