AGL is seeking a Telephony Operations Delivery Analyst for a 12-month fixed term opportunity based in Melbourne. In this role, you will support the operation of cloud contact centre platforms, focusing on optimising performance and driving customer outcomes.
You will be responsible for data analysis, monitoring telephony systems, and leading the delivery of initiatives that enhance operational efficiency. The ideal candidate will possess strong AWS expertise and analytical capabilities.
This position offers hybrid working options and various benefits including discounts on energy products and access to a reward program.
Cloud CCaaS Operations & Analytics Analyst in Melbourne employer: AGL
AGL is an exceptional employer, offering a dynamic work environment at the Wattle Point Wind Farm where you can contribute to a sustainable future while advancing your career. With a strong focus on inclusivity, respect, and continuous learning, AGL provides numerous benefits including flexible working options, generous parental leave, and opportunities for professional development. Join a passionate team dedicated to powering Australian lives and enjoy the unique advantage of working in a location that generates renewable energy for thousands of homes.
