North Ryde, New South Wales 2113, Australia
Full-time Permanent Mid-level Senior
Posted 08 Oct 2026
Description
Our LEGO® Certified Store in Macquarie is looking for a new energetic Store Manager. The store features life‑sized LEGO® models, a Pick-a-Brick wall, hard‑to‑find product releases, and amazing bricks in hands engagement opportunities. Designed in partnership with the LEGO® Group, this store is an integral part of our LEGO® Certified Store network.
Your Role:
As the Store Manager, you will be responsible for overseeing daily operations, ensuring the store meets its financial targets, and fostering a positive and engaging environment for both customers and staff. Your leadership will be crucial in maintaining the brand's reputation and enhancing customer loyalty in a competitive retail landscape. Create an environment where creativity and imagination define the future of play and strive for outstanding results in customer experience and sales performance.
Your Purpose:
- Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
- Manage daily store operations, including inventory management, merchandising, and staff scheduling.
- Develop and implement strategies to enhance customer engagement and satisfaction.
- Monitor financial performance and prepare reports on sales, expenses, and profitability.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
- Foster a positive team culture that encourages collaboration and high performance.
- Manage stock levels and make key decisions about stock control.
- Handle customer complaints and queries in a professional manner.
- Provide constructive feedback and coaching to build a high‑performing team environment.
- Work closely with your team to fulfill online orders and execute in‑store activations.
To be successful for this role:
- At least 3 years of supervisory experience in a retail environment.
- Ability to build a high‑performing & results driven team in sales and customer experience.
- Epitomise professionalism but recognise the importance of a fun, encouraging and welcoming team environment and have a genuine passion for LEGO®
- Be self‑motivated, driven, results orientated and can demonstrate success in achieving KPI's within a retail atmosphere
- Demonstrate an ability to develop, inspire and coach a small team of retail professionals and can connect the team to the essence of the LEGO® brand
Why work with us?
- Discounts & Perks– Enjoy generous discounts across LEGO®
- Wellbeing – We invest in your mental health and wellbeing through training, EAP etc.
- Parental Leave Policy – For both permanent & casual employees and primary & secondary carer
- Career Development & Training – Opportunities be a part of our training workshops
- Bonus & Perks – Enjoy performance incentives & endless recognition for all your hard work
Although it is important to have a great record and experience in retail, we are also interested in individuals who are comfortable and experienced in engaging with kids to deliver amazing bricks in hands experiences.
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Store Manager | AG LEGO Certified Stores (Macquarie) in Sydney employer: AG LEGO Certified Stores
AG LEGO® Certified Stores in Sydney offers a dynamic and engaging work environment where creativity and passion for LEGO come together. As a Full-time Sales Assistant, you'll enjoy competitive perks, opportunities for personal growth, and the chance to be part of a vibrant team that values fun and customer experience. With a focus on employee development and a supportive culture, this role is perfect for those looking to thrive in a retail setting while sharing their love for LEGO.
