At a Glance
- Tasks: Train staff on John Deere equipment and provide technical support to technicians.
- Company: Join AFGRI Equipment, the largest John Deere dealer in WA.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in agriculture while developing your skills.
- Qualifications: Experience with John Deere equipment and strong communication skills required.
The predicted salary is between 67500 - 82500 $ per year.
AFGRI Equipment is a global agricultural company and the largest John Deere dealer in Western Australia. We supply quality agricultural equipment, service and parts tailored to the needs of farmers. Our Head Office in South Guildford is seeking a Technical Support Specialist with a specialisation in Combines to join our team.
Job Responsibilities:
- Train staff on all matters related to John Deere and other premium suppliers’ equipment, required for the development of skills and knowledge.
- Develop as a John Deere CDI (Certified Dealer Instructor) and deliver John Deere Approved training.
- Setup and prepare training events, including communication and support of factory training events.
- Mentor Apprentices and Service Technicians.
- Support technicians remotely & in-field with diagnosis and repair as required.
- Maintain current knowledge & training levels of John Deere equipment, including Precision Ag Technology.
- Use Expert Connect for all incoming & outgoing communications.
- Provide support within the team in systems such as DTAC/CCMS.
- Communicate technical bulletins and Case Contact Management System (DTAC & DPAC) solutions, related to equipment of responsibility, to all branches.
- Maintain good cooperation and communication with all company departments.
- Maintain good customer relations when present at machines.
- Work with service managers to ensure there are no expired Product Improvement Programs (PIPs).
- Ensure that all New Model Qualifications on supported equipment are met.
- Execute other duties as assigned by management.
Qualifications:
- John Deere equipment and systems experience is a must.
- Extensive experience in ServiceADVISOR™/ Service Center.
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment (5+ years post qualification).
- Expert knowledge of John Deere combines.
- Ability to analyse, interpret and relay information in a timely manner.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Ability to work in a team environment and assist team members when required.
- Ability to write and speak effectively to individuals and groups.
- Set up and prepare training material and presentations.
- Strong time management skills with a high attention to detail.
- Previous Service Management experience looked upon favourably.
- Willing to travel when required.
- Follow DTAC’s and Expert Alerts and give support on them.
Technical Support Specialist employer: AFGRI Equipment
AFGRI Equipment is an exceptional employer, offering a dynamic work culture that values teamwork and innovation in the agricultural sector. Located in Western Australia, we provide our Service Technicians with ongoing training and development opportunities, ensuring they grow their skills while working on cutting-edge farming equipment. Our commitment to employee well-being and a supportive environment makes AFGRI Equipment a rewarding place to build a meaningful career.
