IT Service Delivery & Technical Operations Manager
Keep systems secure. Keep things running. Keep people connected.
AtAffinity Education Group (AEG), we know that great technology underpins everything we do. We're looking for an experiencedIT Service Delivery & Technical Operations Managerto ensure our IT services run reliably, securely and efficiently — empowering our teams to deliver outstanding experiences every day.
In this full-time role, you'll combine technical hands-on expertise, service management, and vendor coordination to maintain a secure and high-performing IT environment. You'll be part of a values-driven organisation that thrives on collaboration, continuous improvement and real impact.
What You'll Do
- Oversee daily IT service delivery — keeping systems stable, secure and fit for purpose.
- Provide level 2/3 technical support and perform hands-on administration across servers, networks, cloud platforms and endpoints.
- Manage backups, patching, monitoring and incident resolution while driving automation and simplification.
- Lead day-to-day cybersecurity operations, implement security controls, and respond to incidents.
- Collaborate with business leaders to translate needs into practical, secure technical solutions.
- Manage third-party providers and ensure vendors meet service and security expectations.
- Contribute to disaster recovery planning, operational documentation and continuous improvement initiatives.
What You'll Bring
- 5+ years' experience in IT operations, service delivery or systems engineering.
- Strong technical background acrossMicrosoft 365 (Entra, Exchange, Intune, Defender),Azure or AWS, networking (firewalls, VPNs, DNS, routing), and endpoint management.
- Hands-on cybersecurity experience, including vulnerability management and implementation of security controls.
- Solid problem-solving, documentation and communication skills — with the ability to explain complex concepts clearly.
- Proven ability to manage competing priorities, support projects, and improve systems and processes.
- Calm, analytical approach with a focus on reliability, performance and safety.
Why Choose Affinity?
When you join AEG, you become part of a community united by shared values — collaboration, professionalism and "serious fun." At Affinity, we go above and beyond to create spaces where people can shine and grow.
Here's what you'll enjoy:
- Work From Home one day a weekfor better balance and flexibility.
- A collaborative team culture where your expertise genuinely matters.
- Opportunities for professional growth and advancement.
- The chance to make a real impact in a national organisation that values innovation and people.
Our Commitment
AtAffinity Education, child safety is everyone's responsibility. We're deeply committed to the safety, rights and wellbeing of all children and operate with a zero-tolerance approach to harm and abuse.
IT Service Delivery & Technical Operations Manager employer: Affinity Education Group
Affinity Education Group is an exceptional employer, offering a supportive and collaborative work culture that prioritises the growth and development of its educators. Located in Cranbourne North, VIC, employees benefit from above-award pay, generous childcare discounts, and access to scholarships for further education, making it an ideal place for passionate Early Childhood Teachers to thrive and make a meaningful impact in the lives of young learners.
