At a Glance
- Tasks: Lead the Triage, Assessment & Prioritisation function for scam complaints.
- Company: Join AFCA, shaping the future of the Australian Scams Ombudsman.
- Benefits: Hybrid work model, competitive salary, and leadership opportunities.
- Other info: Opportunity to collaborate with regulators and drive impactful outcomes.
- Why this job: Make a real difference by building a vital service from the ground up.
- Qualifications: Experience in leadership and complaint handling in a regulatory environment.
AFCA, The Australian Financial Complaints Authority, is building the Australian Scams Ombudsman capability.
We’re seeking a Senior Manager to establish and lead the Triage, Assessment & Prioritisation function, shaping its operating model and standards to ensure prompt, consistent scam complaint handling.
This is a rare chance to build from the ground up and set a scalable path for the service.
In this hybrid role, you’ll lead senior professionals, drive outcomes, and partner across regulators,
#J-18808-Ljbffr
Senior Leader, Scam Triage & Assessment in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
