At a Glance
- Tasks: Investigate and resolve complex scam complaints while mentoring colleagues.
- Company: Join AFCA's new Australian Scams Ombudsman team.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: Be part of a dynamic team focused on fairness and clarity.
- Why this job: Make a real difference in resolving scams and supporting victims.
- Qualifications: Experience in dispute resolution and strong negotiation skills.
The predicted salary is between 81000 - 99000 $ per year.
AFCA is building the Australian Scams Ombudsman team.
We seek a Senior Dispute Resolution Specialist (SDRS) to investigate and resolve complex scam complaints, including multi-entity and novel methods.
You will mentor colleagues and maintain a trauma-informed, human-centred approach while guiding investigations and outcomes.
You will lead negotiations, assess SPF obligations, and prepare decision-ready briefs for efficient resolution, contributing to a fair, clear and timely complaints process.
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Senior Dispute Resolution Specialist – Hybrid in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
