At a Glance
- Tasks: Assess scam complaints and determine jurisdiction under the Scams Prevention Framework.
- Company: Join AFCA's new Australian Scams Ombudsman team.
- Benefits: Be part of a compassionate team making a real difference.
- Other info: Opportunity to influence systemic change in scam prevention.
- Why this job: Help protect consumers and small businesses from scams.
- Qualifications: Strong assessment skills and a compassionate approach.
AFCA is building a new Australian Scams Ombudsman team and seeks an Assessment Specialist to join from January 2027. You will conduct the first assessment of scam complaints, determine jurisdiction under the Scams Prevention Framework, and triage cases for the right team with a clear handover.
In this role you will provide a compassionate, trauma-informed experience, weigh urgency and harm, and help uncover systemic issues to improve protections for consumers and small businesses.
Scams Prevention: Assessment Specialist in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
