At a Glance
- Tasks: Investigate and resolve scam complaints while supporting consumers through the process.
- Company: Join AFCA, a leader in consumer protection and dispute resolution.
- Benefits: Enjoy hybrid work options, flexible leave, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference by helping consumers navigate scams and achieve fair outcomes.
- Qualifications: Strong communication skills and a passion for consumer advocacy.
The predicted salary is between 54000 - 66000 $ per year.
AFCA is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework.
You will reconstruct the scam, assess entity conduct against SPF obligations, and reach fair outcomes through negotiation, conciliation or preliminary assessments.
You will manage a varied caseload with trauma-informed, plain‑English engagement, keeping consumers informed and escalating where needed. Hybrid work options are available.
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Scams Dispute Specialist – Hybrid Work in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
