At a Glance
- Tasks: Lead a team to assess and prioritise scam-related complaints.
- Company: Join AFCA, a key player in supporting Australians.
- Benefits: Hybrid work setup, competitive salary, and career development opportunities.
- Other info: Dynamic role with a focus on process improvement and teamwork.
- Why this job: Make a real difference by helping Australians navigate complex scams.
- Qualifications: Leadership experience and strong communication skills required.
The predicted salary is between 63000 - 77000 $ per year.
AFCA is seeking a Manager, Triage, Assessment & Prioritisation (TAP) to lead a team of Assessment Specialists.
You will guide complaint assessments, determine pathways and ensure high-quality decisions are communicated clearly.
Join AFCA to support Australians through complex scam-related complaints, drive process readiness for a new TAP function and work in a hybrid setup with three days in the office weekly.
People Leader, Scam Triage & Assessment in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
