AFCA is seeking a Manager, Dispute Resolution (Scams) to lead a team resolving complex scam complaints. This hybrid role combines leadership, investigative oversight and critical consumer protection work within Australia's financial ombudsman framework.
You'll guide a team of Dispute Resolution Specialists, champion fair outcomes, and advance the Scams Dispute Resolution function while ensuring wellbeing and accountability across the team.
Lead Scam Dispute Resolution Team in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
