AFCA is seeking a Resource Coordinator to develop and publish rosters across a six-week planning cycle for Customer Service Officers. You will monitor real-time queues and redeploy resources to meet demand, while providing data-driven insights to the CS Leadership team to optimize service levels and operational priorities.
The role supports effective customer service through forecast data, performance reporting, and proactive scheduling adjustments to manage call spikes and changing volumes.
Hybrid Scheduling & Forecasting Specialist in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
