At a Glance
- Tasks: Lead the new scams Dispute Resolution function and ensure fair outcomes for complex complaints.
- Company: Join AFCA, a leader in innovative dispute resolution.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving change in the industry.
- Why this job: Shape a world-first approach to scam dispute resolution and make a real difference.
- Qualifications: Experience in dispute resolution and strong leadership skills.
The predicted salary is between 63000 - 77000 $ per year.
AFCA is seeking a Senior Manager, Dispute Resolution, Scams to establish and lead the new scams Dispute Resolution function.
You will build a scalable operation, set standards, and ensure fair, trauma-informed outcomes for complex scam complaints.
Working with the Director, Operations, Scams and senior leaders, you will shape strategy, budget, workforce planning and performance—delivering a world-first approach in scam dispute resolution with hybrid office presence.
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Head of Scams Dispute Resolution in Sydney employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
