At a Glance
- Tasks: Lead complex scam investigations and resolve disputes with a human-centred approach.
- Company: Join AFCA, Australia's trusted financial ombudsman.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to mentor colleagues and contribute to public trust.
- Why this job: Make a real difference by helping people navigate financial disputes.
- Qualifications: Experience in dispute resolution and strong negotiation skills.
The predicted salary is between 50715 - 61985 $ per year.
AFCA, Australia's financial ombudsman, seeks a Senior Dispute Resolution Specialist to lead complex scam complaint investigations and resolutions.
You will apply trauma‑informed, human‑centred approaches, mentor colleagues, and manage multi‑party disputes with clear, fair outcomes.
You will negotiate, prepare decision‑ready briefs, and maintain rigorous case management across sensitive information, contributing to AFCA’s standards and public trust.
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Senior Scams Dispute Resolution Specialist in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
