At a Glance
- Tasks: Lead a team to triage and assess scam complaints in an innovative framework.
- Company: Join AFCA, a pioneer in consumer protection and complaint resolution.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a world-first initiative that adapts to evolving consumer needs.
- Why this job: Make a real difference by protecting consumers and small businesses from scams.
- Qualifications: Experience in leadership and operational management, with a focus on continuous improvement.
The predicted salary is between 49500 - 60500 $ per year.
AFCA is establishing a new TAP function to triage, assess and prioritise scam complaints in a world-first framework.
You will lead a senior operational team, set the service standards, and drive continuous improvement to ensure timely and consistent pathways for consumers and small businesses across Australia.
The role is hybrid with three days in the office, and you’ll shape an emerging function built to scale with evolving volumes and consumer needs.
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Senior Manager, Scam Triage & Assessment Leader in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
