At a Glance
- Tasks: Shape and deliver impactful communications strategies that connect with diverse audiences.
- Company: Join AFCA, a progressive not-for-profit championing fairness in financial disputes.
- Benefits: Enjoy flexible work options, inclusive leave, and a supportive culture.
- Other info: Hybrid working model with a focus on collaboration and wellbeing.
- Why this job: Make a real difference by turning complex issues into clear, engaging narratives.
- Qualifications: Experience in communications, strong writing skills, and the ability to advise stakeholders.
The predicted salary is between 75600 - 92400 $ per year.
Make a real impact at AFCA, where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture.
Great communications don’t just share information; they create clarity, build trust and influence action. At AFCA, the work we do matters, and how we communicate that work matters too. We’re looking for an experienced Senior Communications Adviser to join our Strategic Communications team and help shape clear, compelling and consistent communications that connect AFCA’s strategy with the people we serve.
This is a role for someone who loves making the complex simple, knows how to find the story within the detail, and can confidently advise senior stakeholders on how to communicate with impact. Working across AFCA, you’ll turn strategic priorities and complex issues into engaging narratives for internal and external audiences while helping protect and enhance AFCA’s reputation.
What you’ll do:
- Shape and deliver integrated communications strategies that support AFCA’s strategic goals.
- Turn complex information into clear and compelling stories for a range of audiences.
- Draft, edit and publish high-quality content across internal, digital and traditional communication channels.
- Act as a trusted communications adviser to senior stakeholders, helping them connect and engage effectively with their audiences.
- Build strong relationships across AFCA and bring people together around shared communications priorities.
- Use data and insights to understand what’s working and continually improve reach, engagement and impact.
- Lead communications projects from idea through to delivery, coordinating subject matter experts, stakeholders and external suppliers.
- Bring fresh thinking, curiosity and a continuous-improvement mindset to the team.
This is initially a 12-month contract role.
What you’ll bring:
- Relevant qualifications or equivalent experience in communications, public relations, journalism or a related field.
- Proven experience developing communications strategies and engaging content across digital, internal and traditional media.
- Exceptional writing, editing and storytelling skills.
- The ability to translate complex information into communications that are clear, accessible and meaningful.
- Strong interpersonal and influencing skills, with the confidence to provide trusted advice to stakeholders at all levels.
- Strong project management and organisational skills, with the ability to manage competing priorities and deliver quality work under pressure.
- Sound judgement, curiosity and a collaborative approach.
- A customer- and outcomes-focused mindset and a commitment to creating high-quality stakeholder experiences.
Experience within financial services, a regulatory environment or a member-based organisation would be an advantage, but it isn’t essential.
Additional Information:
- Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
- Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
- Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
- Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.
About AFCA:
The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.
Senior Communications Advisor in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
