AFCA's Australian Scams Ombudsman unit is shaping up, offering a pivotal leadership role to guide TAP in assessing scam complaints. You will build capability, ensure fair, trauma-informed decisions, and collaborate across departments to deliver a coordinated consumer experience.
This hybrid, three-days-per-week-in-office position focuses on high-harm matters, ensuring timely pathways and robust early resolution. Join AFCA to help Australians navigate scam disputes with care and accountability.
Scam Triage & Assessment Manager in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
