AFCA is seeking a Manager, Dispute Resolution, Scams to lead a team handling complex scam complaints and help shape consumer protection in Australia. This role blends leadership, investigation and dispute resolution expertise to deliver fair outcomes for consumers affected by scams.
The role is hybrid, with three days in the Melbourne office. You will coach dispute resolution specialists, allocate cases, monitor progress and ensure high-quality assessments and communications while advancing the
Lead, Scams Dispute Resolution & Consumer Protection in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
