AFCA is seeking a Resource Coordinator in Melbourne to roster six weeks ahead, monitor queues and align resources with demand across calls, chat and case work.
You will use forecast data and daily performance reporting to guide Customer Service leadership and optimise rostering, ensuring service levels are met while managing intraday changes.
This role emphasizes collaboration, continuous improvement and ability to respond to unplanned events with proactive redeployments.
Hybrid Resource Scheduler & Forecasting Specialist in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
