AFCA is seeking Dispute Resolution Specialists to drive fairness in financial complaints. You will autonomously manage standard cases and, when needed, tackle complex matters, delivering timely, well-reasoned resolutions.
Your role involves identifying issues, producing preliminary assessments, and negotiating outcomes with involved parties. You will engage with complainants and financial firms, applying AFCA's approach and relevant laws, ensuring empathy, clarity, and professional communication
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Hybrid Dispute Resolution Specialist - Financial Fairness in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
