At a Glance
- Tasks: Lead teams to resolve complex scam disputes and set industry standards.
- Company: Join AFCA, a key player in financial complaint resolution.
- Benefits: Hybrid work model, competitive salary, and impactful career opportunities.
- Other info: Be part of a transformative initiative launching by March 2027.
- Why this job: Make a real difference in protecting consumers from scams.
- Qualifications: Proven senior management experience and strong stakeholder collaboration skills.
The predicted salary is between 50715 - 61985 $ per year.
AFCA, the Australian Financial Complaints Authority, invites a seasoned senior manager to establish the Dispute Resolution function for scams.
You will lead multiple teams, set standards, and ensure trauma-informed, fair outcomes across complex scam cases.
This hybrid role starts ahead of the 31 March 2027 launch window, with a focus on scalable operations, budget and workforce planning, and stakeholder collaboration with regulators, industry bodies and consumer groups.
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Head of Scams Dispute Resolution – Hybrid in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
