At a Glance
- Tasks: Analyse complaints and collaborate with teams to resolve issues effectively.
- Company: Join AFCA, a leading organisation in financial complaint resolution.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment focused on continuous improvement and teamwork.
- Why this job: Make a real difference by helping people navigate financial disputes.
- Qualifications: Strong analytical skills and excellent communication abilities.
The predicted salary is between 62100 - 75900 $ per year.
AFCA in Melbourne invites applications for a Rules Officer to work with complainants and financial firms to decide jurisdiction and outcomes.
You will analyze complaints, identify issues, and request documentation to enable early resolution, typically handling less complex jurisdictional matters.
You will also process complaints, communicate decisions clearly, maintain records in the CMS, and collaborate with internal teams to ensure consistent service delivery and continuous improvement.
Fairness & Complaints Resolution Specialist in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
