AFCA, the Australian Financial Complaints Authority, seeks a Lead Ombudsman, Banking & Finance to shape outcomes for consumers, firms and the sector. You will lead a national team of Ombudsmen and Adjudicators, ensuring fair, timely decisions while setting strategic direction.
This executive role blends legal excellence with social impact, offering the chance to influence industry standards, engage with senior stakeholders, and drive new ways of working across AFCA's Banking & Finance
Executive Ombudsman, Banking & Finance — Fairness Leader in Melbourne employer: AFCA
AFCA is an exceptional employer, offering a unique opportunity to make a meaningful impact in the financial services sector while championing fairness and inclusivity. With a strong commitment to employee growth, flexible work arrangements, and a diverse, caring culture, AFCA ensures that every voice is valued and provides thoughtful benefits that support work-life balance. Join us in our modern offices designed for collaboration, where you can contribute to significant initiatives like the Scams Prevention Framework and help shape positive change for consumers across Australia.
