At a Glance
- Tasks: Support aged care operations and ensure compliance across multiple facilities.
- Company: Join Aequra, a leading family-owned boutique aged care provider.
- Benefits: Competitive salary, fixed-term contract, and opportunities for professional growth.
- Other info: Dynamic role with travel to various locations and a supportive team culture.
- Why this job: Make a real difference in the lives of residents while developing your career.
- Qualifications: Experience in aged care operations and strong organisational skills required.
The predicted salary is between 49500 - 60500 $ per year.
Join Our Aequra Team as a Residential Aged Care (RAC) Operations Support Lead.
Location: Primarily based in our HQ in North Strathfield, with some travel to our homes in Miranda, Punchbowl, Strathfield, Summer Hill & Greystanes.
Competitive rate. Fixed Term Contract (12 months).
About the Company: Aequra started its journey over 40 years ago, focusing on providing exceptional care to a niche demographic. Building on our clinical care to residents, the culture was and continues to be cultivated by social connectedness which brings a sense of belonging to both the resident and employees. Over time, Aequra has expanded its footprint and acquired additional residential facilities. Today, we are working toward becoming one of Australia's leading family-owned boutique residential aged care providers. At Aequra, we collectively hold the following values: Kindness, Excellence, Vitality, Honesty and Variety.
About the role: The RAC Operations Support Lead reports directly to the GM Residential Aged Care and provides operational execution, coordination, monitoring, and assurance support to Residential Aged Care Operations during this period of increased regulatory and operational demand. It supports the organisation through provider re-registration, including the use of the Audit Evidence Collection Tool (AECT), Business Continuity Planning (BCP), and the implementation of the Strengthened Aged Care Quality Standards, with a particular operational focus on hospitality and lifestyle functions.
Key Responsibilities:
- Re-Registration & Audit Readiness: Support operational readiness for provider re-registration, with a focus on hospitality and lifestyle services.
- Audit & Action Tracking: Coordinate AECT follow-up by identifying gaps, tracking actions, monitoring progress, and escalating risks.
- Hospitality & Lifestyle Standardisation: Drive consistency across homes by supporting rollout of processes, documentation, and evidence collection.
- Operational Monitoring & Assurance: Oversee key tools, ensuring completion, follow-up, and escalation of risks.
- Residential Manager Support: Assist with reporting, presentations, and operational coordination during high-demand periods.
- Feedback & Complaints Oversight: Monitor complaints, meeting outcomes, and action tracking to ensure closure and compliance.
- Supplier Compliance Support: Assist with supplier documentation, assurance activities, and regulatory requirements.
- Systems & Project Coordination Support: SharePoint governance and coordinate key projects (e.g. HELF, procurement, system alignment).
- Operational Continuity: Provide coordination support during GM absences to maintain reporting, tracking, and operational flow.
The successful applicant must possess:
- Experience in residential aged care operations (e.g. Facility Manager or operational support roles).
- Demonstrated experience in project coordination or operational support.
- Strong organisational, follow-through, and documentation skills.
- Ability to work across multiple sites and stakeholders.
- High attention to detail with strong compliance awareness.
- Understanding of hospitality and lifestyle services in residential aged care.
Highly Desirable:
- Registered Nurse (RN) qualification.
- Experience supporting audits, re-registration, or regulatory compliance.
- Experience with MOA, SharePoint, or similar systems.
For further information, please contact **************@aequra.com.au.
Operations Support – Residential Aged Care in Strathfield employer: Aequra
Aequra is an exceptional employer, recognised as a 5-Star Employer of Choice, offering a supportive and inclusive work culture that values kindness, vitality, and excellence. As a Care Manager, you will have the opportunity to lead a dedicated team in delivering high-quality, person-centred care while benefiting from ongoing professional development and a commitment to employee wellbeing. Located in a family-owned boutique environment, Aequra fosters a sense of community and purpose, making it a rewarding place to grow your career in aged care.
