Practice Manager in Brisbane

Our Best Starts with You! We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here, you are our impact and you are our future. We have an exciting opportunity now available for an experienced and passionate Practice Manager to join us on a full-time basis to oversee the day-to-day management of a multidisciplinary team across our Brisbane clinics.

The Practice Manager is responsible for the process of continuous improvement, to ensure efficiency and effectiveness of systems and procedures as they relate to the administration of the support services, clerical staff and cardiac services provided to the community. This position is also crucial in developing relationships across the clinical teams and driving efficiency in processes for the site.

Your Impact, With Us

As our valued Practice Manager, you’ll be at the forefront of delivering exceptional patient care and operational efficiency across our busy Milton, Greenslopes and Mount Ommaney clinics. This role plays a crucial part in developing a dynamic team culture, improving patient care outcomes, and driving continuous improvement initiatives.

What you’ll do:

• Drive a dynamic and innovative culture within the team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients.
• Daily operational oversight of the front desk which includes but is not limited to general reception and administrative services for the clinic including answering phones, making and managing patient appointments.
• Effective and proactive diary management incorporating consultation and testing appointments in line with utilisation targets, key performance indicators and administrative protocols for appointments, testings and hospitals admissions.
• Effective management of the financial requirements of the site, including daily reconciliation, billing, banking and month end.
• Actively support the Cardiologists and champion Advara HeartCare initiatives to drive quality, efficiency and access to services.
• Creating and fostering an innovative and dynamic team culture that inspires exceptional patient care.
• Overseeing daily operations at the front desk, ensuring smooth reception and administrative services.
• Managing scheduling and appointments to meet utilization targets and protocols.
• Driving continuous improvement across the organization and building effective relationships.
• Handling financial management tasks, including reconciliation, billing, and month-end processes.

Who you are:

• Proven ability to deliver superior patient care and stakeholder customer service.
• Strong leadership experience, inspiring confidence and aligning with organizational values.
• Excellent stakeholder management, adept at liaising, influencing, and negotiating across all staff levels.
• Demonstrated commercial acumen, with experience developing local business plans to meet practice objectives.
• Strong analytical skills, adept at solving complex problems, with resilience to overcome obstacles and ensure task completion.

What’s in it for you:

• Monday to Friday clinic hours
• In-house professional development and leadership programs
• Purchase additional annual leave as part of our annual leave scheme
• Range of benefits such as 12 weeks paid parental leave
• Work with a connected, collaborative team
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart disease.

What You’ll Bring

To succeed in this role, you will have:

• Experience in administration or customer service, ideally in healthcare or aged care
• Strong time management and prioritisation skills
• Excellent communication skills with the ability to support patients sensitively
• Ability to work independently and as part of a team in a fast-paced environment

We would also love you to have:

• A calm, professional attitude and a positive approach to fluctuating workloads
• A collaborative mindset and a commitment to continuous improvement
• High attention to detail and comfort with clinical administration software

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and our future. At Advara HeartCare, we care, we work together, we advance, and we deliver. Here are some of the things we hope you’ll love about working with us:

• Your impact, with us: Help improve patient care and outcomes across Australia
• Your growth, with us: Access learning and development opportunities in a fast-growing organisation
• Your voice, with us: Be heard, valued, and part of something bigger

Advara HeartCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.