Patient Services Officer in Albion

Want to improve Australia’s heart health? Our team is our impact and our future. Join us and help move Australia’s heart health and your career forward. Our Best Starts with You!

We are seeking an energetic and professional individual to join our busy clinic. Also known as the Patient Service Officer, you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors. This role reports directly to the Practice Manager and supports our vibrant team who are passionate about customer service and working collaboratively.

What you’ll bring

• Demonstrated ability to provide excellent patient care and customer service, ideally in a medical/healthcare environment
• Strong organisation and communication skills, with the ability to efficiently work as a proactive member of a multi-disciplinary team and the ability to nurture positive connections with patients
• Experience in billing/receipting medical accounts, Medicare and DVA billing
• Exceptional phone manner and ability to handle a high volume of patient enquiries
• High attention to detail and the ability to adapt in a fast-paced environment

Your impact, with us

As our highly valued Patient Service Officer, you’ll use your skills and expertise to provide quality care to patients with a wide range of cardiovascular conditions. Primarily based in Clayfield but will require occasional travel to cover other sites in Brisbane such as Sandford Jackson and Wesley Testing centre as you’ll play a crucial role in delivering quality reception and administrative services that meet the highest professional and company standards. Your dedication will ensure that our patients, referrers, and customers receive the professional, caring, and friendly service they deserve.

You’ll make a meaningful impact by:

• Acting as the first point of contact and greeting patients on arrival
• Managing patient appointments for numerous Specialists across multiple sites
• Collecting patient information, maintaining patient privacy and accurate data entry
• Managing a large volume of patient telephone enquiries
• Coordinating the billing and receipting of accounts to patients, Medicare and DVA
• Liaising with Specialists, Nurses, Cardiac Physiologists and peers
• Working efficiently in a fast-paced administrative role where patient care is our focus
• Checking patient GP referrals with Medicare, ensuring data accuracy
• Timely processing of correspondence to referrers and patients
• Responding to incoming phone calls promptly and providing a professional service in line with expectations
• Working with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system
• Booking and confirming patients for tests and consultations

Why Advara HeartCare

We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact, and you are our future. At Advara HeartCare, we care, we work together, we advance, and we deliver. When you join us, you’ll discover meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.

Here are some of the things we hope you’ll love about working with us:

• Your impact, with us
• Your growth, with us
• Your voice, with us

You’ll also enjoy a range of other benefits:

• The opportunity to work for one of the most influential healthcare providers, pioneering the way for innovation in cardiac diagnostics and treatment
• Work with a connected, collaborative team
• Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave
• Range of benefits such as 12 weeks paid parental leave