Lead Implementation Consultant in Cremorne

Position Purpose:

Assist Implementation Leadership to fulfill metrics and targets through provision of Consulting and Implementation services to ADP clients, utilizing specialized product knowledge to coach and assist team members to deliver a quality implementation service.

Key Responsibilities:

• Successfully implement products and associated services as allocated, within required timeframes.
• Assist in leading and motivating team members in the provision of client implementation projects, with a focus on customer service.
• Support the Implementation team in training, coaching and mentoring of new and existing Associates to reinforce skills and knowledge.
• Create, deliver and maintain procedures related to Implementation skills and processes.
• Apply project methodology – planning, follow up, reporting and quality assurance.
• Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
• Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
• Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
• Act as a subject matter expert within implementation team for projects and business wide initiatives.
• Assist Implementation Leadership in the development of implementation strategy, process and methodology.
• Act as an escalation point for clients and internal stakeholders and resolve complex implementation related payroll issues as they arise.
• Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry.
• Assist in the collation of data for implementation reports and the recording and analysis of implementation errors.
• Participate and contribute to BPI initiatives and activities as required.
• Work with Sales and Service Delivery teams to ensure smooth transition to ‘go-live’ for all new clients.
• Conduct post Implementation reviews and share learnings as part of continuous improvement requirements.

Experience:

• Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
• Demonstrated experience (min 5 years) within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing.
• Well-developed facilitation/coaching skills.
• Proven ability and experience advising and influencing internal stakeholders and providing insights that lead to key decision making within the business.
• Experience applying project management methodology, with demonstrated success in previous roles.
• Strong ability to identify client risks and provide options for resolution.
• Proven experience in data mapping, data conversion and data integrity.
• Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.).
• Experience in Microsoft applications such as MS Project, Word and Excel.
• Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.

Certifications / Qualification:

• Tertiary qualification with a business related field, or Information Technology.
• Proven experience in a similar role may be taken in lieu of formal qualification.
• Project Management certification ideal.
• Certificate IV in Workplace Training and Assessment (preferred).

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.